We provides operation support for the airlines who has no local station manager in Iraq and Middle east
Our multilingual and well trained operation staff controls - on behalf of our airline partners - all providers’ (Ground Handling Agents, Catering, Security, etc.) performance and act when necessary to achieve a smooth turnaround and a healthy operation for the Carrier. We are acting according to the Operation Manual (OM) and Passenger Handling Manual (PHM) of the represented airlines and follow their procedures in case of any irregularities. Our team is available 24/7 ensuring the highest levels of customer service and a seamless passenger experience is delivered on behalf of our client airlines in all aspects of airport passenger handling. Supporting our frontline customer service delivery team are a support team handling pre-flight editing, counter and gate allocation, queue management, excess baggage collection and post flight messaging.
Akitu Aviation can represent the interest of the appointing airline at meetings and negotiations with any tour operator or with tour operator groupings. Akitu Aviation has an experienced, airline enthusiast team as well as centrally located offices to perform all the offered services.